Chitin Support
Chitin (net.buglens.app) · Last updated: September 27, 2026
For questions, bugs, subscription help, or anything else about Chitin, reach us directly:
Common questions
- How many free scans do I get? Your first 3 scans are free. Scans that don't find an insect or fail to go through don't count.
- How does the free trial work? Eligible new subscribers get 1 week free. Cancel at least 24 hours before it ends and you won't be charged.
- How do I cancel or manage my subscription? Open the Settings app → your name → Subscriptions, or tap "Manage subscription" in Chitin's settings.
- How do I restore a purchase on a new phone? Open the menu in Chitin, tap your profile, then "Restore purchases".
- How do I delete my finds? Open the menu in Chitin, tap your profile, then "Delete my finds". Your history lives only on your phone.
- The name looks wrong. What can I do? Try a second photo that is sharp, close and well lit, showing the back or the side of the bug. The result screen tells you what a better photo should show. See the Terms of Use and Privacy Policy for more.